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Problem booting up without power cord plugged in.

I have an lg ultimate 2 phone that would boot up and down with no problem until recently. the phone is about 2 years old.

I power the phone down at night and back up in the morning. now the phone won't boot up. The lg screen just hangs and the notification button at the bottom cycles through a few colors (I think that's an error notification).

The first few times it did this, i could just take the battery out, put it back in and it would boot up ok. Now that won't work unless it's plugged in to an outlet, but it does still work.

I called trakfone. They told me that I'd have to have my phone basically factory reset.

I asked if that was just a troubleshooting step, or could they say it would 100% fix the problem. It's a troubleshooting step.

I don't want to do a hard reset if it's not going to fix the problem. the battery is charging and discharging just fine - even when not plugged in. it's just not booting up properly.

Anyone think I should just back everything up and do the factory reset?


Patty Rowland

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i'll give your solution a try. thanks.


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Don't worry, that might only be a last resort. This is either a battery error or, it is soft bricked. If is a battery error, you must buy a new battery. If that is not the problem, try booting it in safe mode (I don't remember the process for an lg phone ( look it up on youtube)but this I am 90.9% certain it can be opened and runing in this.) if you do that and it runs, the issues are caused by, third party apps, bad files, malfunctioning apps, or a virus. If it runs with being unplugged, delete all apps, files, or any other possible problem, and try rebooting it out of safe mode ( just turn it off then on again) and if it doesn't work it is, bad power supply, virus, android boot error, or wrong battery. At that point try to find out if you are using the wrong battery. Past that I would take it into a repair place, they can tell you and should be able to fix things without factory wipe.

I hope this helps

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called trakfone again this morning, but before I checked to see if I had the same problem as before. now it's worse, it won't even boot up when plugged in. the tech had me go through the factory reset and that won't even work, the lg screen is still hanging. he's sending me a new phone. I did look up how to boot in safe mode, but since I can't boot my phone up at all now, I don't think that's an option. guess i'd just better wait for my new phone. :-(


That really sound like a virus. I hope your new phone works good!


thank you. me too...


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