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The Western Digital My Passport Ultra is a USB 3.0 portable storage device with a 2 TB capacity.

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WD External Hard Drive 2 TB is not being recognized on the drives


I had the same problem. I was trying to update to the new Mac OS and the update failed. For some reason it screwed my Macbook Pro and I had to wipe it and return it to factory settings.

After that my WD external hard drive won’t get recognized when I plug it in my laptop. I tried plugging to other MacBook pros as well but the external drive still won’t get recognized. I even tried plugging on a Windows computer but no luck. The light on the external drive comes on when I plug it in a Mac though .

Any help would be appreciated.

Update (08/16/2018)

Forgot to add that my external has my life contents in it (pics, videos, music) and I need to recover it. So any suggestions or comments is greatly appreciated.

Answer this question I have this problem too

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4 Cevap

Here is a thread on reddit that explains why your WD external drive has stopped working. It contains a lot of information and is very long and fairly technical. If any of the terminology in it frightens you or you are not comfortable with what is suggested then I strongly recommend taking the drive to a data recovery specialist. I researched this for another such case a while back and it saved me from wasting money on WD external drives in the future.

https://www.reddit.com/r/linux/comments/...

Oh, and it doesn’t really tell you how to recover what is on there either… sorry.

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At this point you two directions, first see if you can even ‘see’ the drive within your Mac’s Disk Utilities app. If you can then you have a good chance to use a data recovery app like this one: ProSoft Engineering Data Rescue 5 or shipping the drive out to a data recovery service like DriveSavers

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Another thing you can try: Boot your computer with a Linux Live disk, and then plug in the drive.  Linux might be able to read the drive.

When I say “Boot with a Linux Live disk”, what I mean is, go to one of the Linux websites (e.g. www.linuxmint.com), download one of the current install files (one of the .ISO files), and then create a Linux install DVD with that .ISO file.  Now boot the computer from the DVD you just created.  Doing this won’t install anything to your computer (unless you specifically tell it to), so this is a very safe method of running Linux on your computer.

Once in Linux Live, you can go to the Linux File Manager (it is probably called “Thunar”), then plug in your external drive to see if Linux can read it.  If it can, then you can copy everything from it to another place.

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Try use WD utility from WD web site. Check it.

If it not help then use WINHEX trial version and check if you can see hard drive like physicl device.

Try use R-STUDIO program also . it may help restore data.

In Case If your drive size “0” or it asking you reformat it then use some WD data recovery service like :

www.datarecoverywesterndigital.com

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Janice will be eternally grateful.
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