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The Alienware 17 R2 is an American computer made by Dell in 2015, but is currently discontinued. This product was specifically designed for gaming.

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Nvidia Graphics Card 970M NOT WORKING

The NVIDIA card isn’t working, I can tell it’s not a driver issue because I have tried every possible driver for the card, the computer’s system won’t even start since it crashes before getting to the password screen if the driver is enabled, however, when I disable it, the computer runs on the Intel one, I don’t know how to check on it, to see if there’s an issue that could be fixed, I don’t know if it can be replaced, I don’t know if it can be solved, and I really need it since After Effects runs properly on it, is there anyone that could possibly help?

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Most Helpful Answer

Hi,

It may be that the nVidia GPU has failed (or maybe even the fan for the nVidia GPU has failed and therefore the GPU won't be used, so as to prevent damage occurring to the GPU due to it overheating -this is only a guess on my part as I don't know this for sure).

Try running the custom component test for the video card in the diagnostics program for your laptop and check the results.

If you think that the video card fan isn’t working, here’s a link to the service manual, which shows where the video card fan is located and how to access it. Scroll to p.90 to view the necessary pre-requisite steps and then the procedure to remove the video card fan.

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