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The Dell XPS 13 9350, released in January 2015, is a sixth generation laptop of Intel Core. It supports the world’s first InfinityEdge screen along with new Windows 10 updates and improvements.

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Lid will not shut because of hinge

The hinge has broken off from the palmrest and is not bending at all causing the bottom case to separate from the laptop when I try and shut the lid. The hinge is not broken. I cannot close the lid and the hinge is also moving the power port up and down. Please let me know what I can do to fix this.

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@avicenna

it depends on how and where the hinges are broken off. Most likely you will need a new palmrest assembly. You can get those from places like this To perform the repair download the service manual from here

Add some images of the damage with your question so that we can see what you see. Adding images to an existing question

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