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Bluetooth not working on Dell Latitude E6430

On my Dell Latitude E6430 (Windows 10 Home x64 ) I cant find a setting for Bluetooth. In the BIOS Bluetooth is enabled. When I try to install drivers it says activate Bluetooth using wireless switch, but the switch is on.

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Hi,

What is the status of the Bluetooth adapter in Device Manager?

Right click on Windows start button and select Device Manager > Bluetooth

If it is not listed click on View > Show hidden devices in Device Manager and check if it now appears.

Have you tried Windows Troubleshooting to check if this resolves the problem?

Go to Control Panel (click on Start button and then type Control Panel in the search box and select the Control Panel app option) > Troubleshooting > Hardware and Sound > Bluetooth

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Hello,

When I pressed show hidden devices Bluetooth showed up b ut when I clicked Dell wireless 380 Bluetooth module it said"to fix this problem, reconnect this hardware device to the computer."

When I go to the control center there is no Bluetooth option.

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Hi,

Try uninstalling the Bluetooth device in Device Manager (right click on Bluetooth entry) and restart the computer to check if it finds and installs “new” hardware

If it still doesn’t work, here’s a link to the service manual for your computer.

Scroll to p.27 to view the necessary pre-requisite steps and then the procedure to remove the Bluetooth card. This is just to see if it is seated correctly.

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Hello,

I uninstalled the Bluetooth driver and restarted, the PC didn't detect anything.

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Hi,

If the Bluetooth hardware entry is no longer showing anywhere in Device Manager (check hidden devices and "Other Devices" entry) and you have verified that Bluetooth is enabled in BIOS you may have to check that the Bluetooth card is connected correctly to the motherboard.

Use the service manual (see link in answer) and scroll to p.27 to view the necessary pre-requisite steps and then the procedure to remove the Bluetooth card.

If it appears to be connected OK it may be that the card has failed as it should be detected by the OS on startup. This doesn't mean that it will work as there may be software problems but it should show up in Device Manager.

The card is relatively cheap to replace. Here's a link to a supplier just to give you an idea of the cost of the part.

There are others online that may suit you better.

Just search for Dell Wireless 380 Bluetooth module to get results.

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For information on how to pair (connect) Dell Bluetooth® enabled computers to Dell Bluetooth accessories, and steps to resolve issues you may see, refer to the article below.

https://www.dell.com/support/article/us/...

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