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Whirlpool WRF736SDAM14 not cooling enough and makes loud humming noise

About a month ago our fridge stopped producing ice like it did. There’s a small amount in the bottom of the tray and I’ve noticed the fridge doesn’t feel as cold. My freezer will keep things frozen like meats, but soft things like ice cream and frozen juice are soft, not melted, but soft. We cleaned our coils at the bottom of the freezer hoping that would do it but it didn’t work. Now our fridge is constantly making a really loud humming sound. Any ideas?

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Hi @hallk ,

Check the temp in the freezer with a thermometer.

It should by approx 0 deg. F (-18 deg C)

Also check the temp in the refrigerator section.

It should be approx 38 deg F (3 deg C)

If they're not approx these temps, there may be a problem with the evaporator fan in the freezer compartment.

It may be faulty or iced up.

Check if you can hear the fan running with both the doors closed. The fan stops when a door is opened and starts again when the door is closed. You may have to press an ear against the fridge to hear it stop and start.

If you can't hear check if the fan is iced up (the fan is behind a panel in the freezer).

If it is iced up there may be a problem with the defrost system in the freezer, either the defrost heater or the defrost thermostat etc.

If it is not iced up check if it is operating OK. Mark a fan blade and then close the doors and then open them a few seconds later to check if the blade has moved.


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Check to see if your evaporator fan blade is damaged. The evaporator fan blade is normally located near the compressor at the bottom rear of the refrigerator. It has two purposes 1) to blow away heat. And. 2) to ciculate air over the drain pan so that the defrost drainage will vaporate.

Since this fan blade sits low and goes on and off, it can hit a mouse and become damaged and when it gets damaged. When damaged, it hums loudly and needs replaced. Then get your model number and order a new one online.

Dont forget to go to whirlpool sites and look for “trouble shooting guide” &/or to YouTube for free “How to Repair or Replace”. how to fix it videos.

I hope this helps!

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