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"The worlds smallest 15.6-inch laptop packs powerhouse performance and a stunning InfinityEdge display all in Dell's most powerful XPS laptop."

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Display hinge broke from base

Hi,

My laptop hit the floor and the post that the laptop base hex screw attaches to snapped off. Not a problem, however the laptop keeps separating every time I close the lid and I have to push the top and bottom together to put the laptop to sleep. It’s now causing more internal damage and when I open it up, the clip has snapped off the laptop base as well as the screw hole to the base is also cracked in half. I’ve attached pics but wanted to know the hinge was attached to that I need to replace, as well as the hinge itself. This is on the same side as the power button. Any info would be very much appreciated. And not sure if the pictures uploaded or not but have those too.

Thanks!

Update (04/09/2019)

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Hi @frankralfano ,

You need to replace the palmrest assembly.

Here’s a link to the service manual for a Dell XPS 15 9550 laptop taken from this webpage

Scroll to p.87 to view the necessary pre-requisite steps and then the procedure to remove/replace the palmrest assembly.

Replacements are available online. Just search for Dell XPS 15 9550 palmrest assembly to get results for suppliers of the part.

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Amazing, thank you so much! Lots of steps, wish me luck!

tarafından

@jayeff , any suggestions on sourcing the palm rest assembly and not paying Dell $230 for it? I can't seem to find it anywhere on line. Part no is 05dy4c. Kills me to spend all of that money because of a broken post! Thanks again for your help.

tarafından

Hi @frankralfano ,

Search online using the "part number only" in the search box of your browser. Apologies if you've done this already

Here's one that may be cheaper if the shipping doesn't raise the price too much.

tarafından

Thanks @jayeff, I will take a look. Really appreciate all of your insights!

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because it’s a newer model, you may be able to check your warranty. also, because it’s a big hinge, you may need to open it up to re-attach it.

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Unfortunately it's been out of warranty for over a year. The hinge has broken from whatever it was attached to underneath the keyboard area. Looks like it was also glued down for extra support.

tarafından

Oh. Since the XPS seiries os newer, I thought you might have your warranty.

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