Ana içeriğe geç

Released in 2011, the HP EliteBook 8560w is a line of Windows 7 workstation laptops.

3 Soru Tümünü görüntüle

Certain keys on keyboard not working F6 4 7 = a s d [ k l ;

Suddenly certain keys on the keyboard have stopped working:            F6    4     7     =     a      s     d    [    k    l    and    ;

 

(I have hooked up a Bluetooth keyboard to type this)

 

I have:

  • Turned off, removed battery, held power switch down for > 1 minute - then rebooted - no change
  • Gone into NetBios using F10, done a keyboard test - it fails
  • I have uninstalled and reinstalled the keyboard druivers - no effect.

If possible, can somebody at least confirm if this is a motherboard or software problem. I already replaced the keyboard without success.

Yanıtlandı! Cevabı görüntüle Ben de bu sorunu yaşıyorum

Bu iyi bir soru mu?

Puan 1
2 Yorum

Hi ,

Try using a USB keyboard and check what happens.

Was any liquid spilled on the keyboard area at all that may have got through to the motherboard?

tarafından

Hi,

No liquid spilled.

USB keyboard works fine, that is how I am working for now.

tarafından

Yorum Ekle

1 Cevap

Filtre ölçütü:
Seçilen Çözüm

Hi,

Since you have replaced the keyboard (was there a new keyboard cable with it?) and the keyboard diagnostic test still fails and an external keyboard works OK, it appears as though there is a problem with the keyboard controller on the motherboard.

Bu yanıt yardımcı oldu mu?

Puan 1
Yorum Ekle

Yanıtını ekle

Jan Wiid sonsuza kadar minnettar olacak.
İstatistikleri Görüntüle:

Son 24 Saat: 0

Son 7 gün: 2

Son 30 gün: 8

Her zaman: 1,486