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Samsung's flagship phone, the Galaxy S8. Released in April 2017.

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Headphones work but no sound?

So my headphones work in my phone for everything except sound! I can control the volume, I can use them to talk to people or google assistant but there is no soun coming from them. The headphones work perfectly with my laptop and partner's phone, the sound comes through great.

I have tried starting phone in safe mode to see if that helped but nothing, I have cleaned the jack as well as I could and nothing. Please send help, I need to listen to music while I clean, and it's not pg enough to play out loud ?!

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Hi @nomushroom ,

Have you checked the separate app sound setting, you didn’t say?

This is from the user manual:

Separate App Sound

You can choose to have an app play sound on a speaker or headphones separate from the rest of the sounds on your phone.

1.From a Home screen, swipe up to access Apps.

2.Tap Settings > Sounds and vibration > Separate app sound.

3.Tap On/Off to enable Separate app sound, and then set the following options:

•App: Choose an app to play its sound on a separate audio device.

•Audio device: Choose the audio device that you want the app’s sound to be played on

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