Model # un65mu6500f we had a power outage this weekend and tv won’t turn on. No stand by redlight as well. I have unplugged and waited for 1 minute and plugged back in still no result. Unplugged held power button for 1 minute and plugged back in and still no result. This tv is less than 4 months old since purchase . How can I fix
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Hi @ Jeramie Jones.
Have you proved that the power outlet is working?
If the TV was connected to a powerboard, connect it directly to a power outlet and then check if it works.
Was the TV on (not just in standby mode) at the time of the power outage?
If not then hopefully the outage may have only damaged the power board in the TV and not any other boards.
First if you have it, I would check your household contents insurance policy to see if you have cover for appliances that failed due to power outages or storms etc. (was the outage caused by a storm?) If you do and it is follow it up with your insurer.
If you don't have insurance or it is not covered for this type of event, suggest that you disconnect the power from the TV and remove the back cover and inspect the power board (one connected to the power cord connection) for any obvious damage such as burnt/blown components or a ruptured fuse.
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The same thing happened to me. I contacted the company that provides gas and electricity and they replaced my TV for me
My stand by light is on and only thing it does when I turn it on it shows Samsung Smart TV.
Then it goes out again.
Try a power refresh and check if doing this fixes the problem.
Remove the power to the TV by unplugging the TV power cord from the wall outlet and then press and hold the TV's Power On/Off button, (not the TV remote control unit's Power button) for a full 30 seconds and then release it.
Reconnect the power to the TV and check if it turns on OK
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