Computer has trouble turning on

The computer has a full charge at this time but it’s done this before.

I know about plugging it in completely btw. that's not an issue here

basically the keyboard will light up and you can hear the fans start to run but then everything just stops. Ive been able to get it running after a while but I’m dissapointed, this is a brand new laptop.

(also the exact model is Acer Nitro 5 AN515-57-53J4 but i thought i would get more help here because there was no page created for my exact model)