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The Acer Aspire V5-571P-6815 laptop. This laptop has a 15.6" touchscreen.

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When I turn on the computer the screen stays black

Hi ­čĹő­čĆ╝ I have an Acer aspire v5 running windows 8.1. And when I turn it on the screen shows nothing and it used to work with an HDMI cable but today it wasnÔÇÖt working with HDMI EITHER


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Hi @aspirev5user

What is the full model number of the laptop?

Try starting the laptop in safe mode (scroll down to method #2 -Interrupt the normal boot process....) and check if there is a display.

If there is then there may be a video driver problem.

If you can't get into safe mode for whatever reason, try a power refresh in case it is a corrupted BIOS that is preventing a normal start.

Disconnect the charger if connected and then remove the battery from the laptop. (seen in 1st minute of video).

Press and hold the laptop's power On button for a full 30 seconds and then release.

Reinsert the battery and connect the charger and try turning the laptop on and check.

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