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Repair information and support for the Acer Aspire E15 laptop, released from Acer in 2015. Model number: E5-575-33BM.

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Windows will not boot after Splash screen.

My ACER aspire E15 E5-573G laptop will not boot into windows anymore. After an update in November 2022 the computer logged on fine after that particular update then I shut it down as usual. The next day I Booted it up just to the Acer spash screen with a spinning circle of dots then the screen goes black with the spinning dots stay on for a moment then go away to a black screen. I've tried everything sadly it requires a password to uninstall an update or do start up recovery that I'm sure is right yet it still says it's wrong, there's 7 years of data I'd like to not loose. Can anyone help me? Also I made a bootable disk on a USB I have with another computer and the start up repair didn't work. Thank you in advance.

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Hi @waffleson45,

Is the HDD being shown as detected in the BIOS menus?

What happened when you used the USB recovery disc, what messages were displayed on the screen?


@jayeff It is being detected yes, and after doing startup repair it says could not repair PC C:WINDOWS\System32\Logfiles\Srt\SrtTrail.txt


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Hi @waffleson45

See the Chosen Solution in this answer

Laptop Cannot Boot, Preparing Automatic Repairs - Fails

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Well check out this it might be helpful for you:

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