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The Acer Nitro series is designed to provide a high-performance gaming experience at a more affordable price point than some of Acer's more premium gaming products, such as the Predator series.

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Acer nitro 5 (possibly model n20c1) not charging or indicating life.

Hello, I have had an Acer nitro 5 for about three years, but now, suddenly, it will no longer charge. I cannot access anything on the computer due to the fact that it died while I was troubleshooting. I no longer have the box, and the words have faded, but I believe it is a n20c1 from what I can read.

Things I have already tried:

Power button: I have tried holding the power button for extended periods of time, but due to the computers lack of power, this hasn't been changing anything.

Charger: The charger does not seem to affect the computer. The charger is in mild condition, due to the fact that over time the cats of my house have bitten it. I don't think this is the problem because the charger stopping was abrupt, and no cats had bitten the charger for a long time.

Power bank: I have tried using a power bank to make sure it wasn't the fault of the charger. The power bank had no affect on the computer, and didn't cause the LEDs to glow.

External keyboard: I saw a post on here where someone thought maybe the problem on their computer was due to the power button on the keyboard no longer working. I plugged an external keyboard into the computer and tried the same steps as with the normal keyboard, but to no avail.

Additional information:

  • I do not have the equipment or knowledge to test things inside of the computer
  • I have tested multiple outlets, and that doesn't seem to be the problem
  • I have used the power bank on other technology after it didn't work with my computer, and it itself works fine.
  • The case is missing a screw. I don't know whether this is important or not, but if needed, the instructions for finding the screws position are the following.
  • Flip the computer so the bottom is up.
  • Orient computer so charging port is facing you.
  • It is the bottom left screw next to one of the warning hot surface triangle stickers if the computer is sat right from the last two steps.

I hope this is enough information to diagnose the problem, and if not, I will try to respond to as many suggestions as I can. Thank you in advance for any help!

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@acernitro526509 this does sound like a power issue. We really should not blame the cats. Let's blame the heat that gets generated in those AC power supplies. Heat is the enemy of electronics and that might be an issue. You really would need a voltmeter to check if the power supply puts out the appropriate voltage.

IF the power supply is okay and if the connector is ok, then you would need to check the DC-in Jack. Check for any bend, broken, or corroded pins. Sometimes a few drops of isopropyl alcohol and a few puffs of compressed air (air-in-a-can) do wonders.

If that looks okay as well, you really would need to open your computer and take a look at the DC-in jack connection. From there we will have to check things on your motherboard.

For any of this you will at least have to have the basic tools. Screwdriver set to disassemble and (inexpensive) multimeter are the minimum.

We can always try and guide you through mos to fthis but you are our eyes and ears. We can not see what you see unless you post some images of those things. For that use this guide Adding images to an existing question

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