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Repair information and service guides for the Whirlpool WRS315SDHW refrigerator.

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Icemaker starts dispensing ice automatically when fridge doors closed

I have a GZ25FSRXYY2 refrigerator with a W10882923 icemaker. It is a side by side refrigerator, with the icemaker compartment within the refrigerator area, not in the freezer. When I close both fridge doors completely and make the interior light go off, my icemaker dispenser starts dispensing ice without pushing the external paddle for the dispenser. Any ideas, anyone?

Refrigerator Ice Maker Assembly Kit - W10882923 Görseli


Refrigerator Ice Maker Assembly Kit - W10882923


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Hi @danielmspangler

Seems like it may be a faulty ice dispenser paddle switch (aka actuator pad) being permanently operated.

The ice maker only works when the doors are shut due to the power for the ice maker being controlled by the door light switch i.e. due to the circuit design, the ice maker can't dispense or won't fill etc when a door is open.

To verify if the actuator pad is faulty or not, here's the tech sheet for the model.

Enter the service diagnostic test mode as described by the tech sheet and perform Service Test #9 UI Button and Pad Test and check if the ice actuator pad is OK or not.

Alternatively using a DMM's (digital multimeter- if you have one) Ohmmeter function, disconnect the power to the refrigerator and then gain access to the user interface (UI) control board (see video linked below) and disconnect the harness cable from the J1 plug connector on the board and place the meter between the J1/1 and J1/2 pins on the cable plug, (not the board connector) and check if it is short circuit or not. If it is short circuit i.e. 0.00 Ohms then it is showing that it is permanently operated when it shouldn't be.

Here's a video that may help to gain access to the UI control board and if necessary to replace the actuator pad.

If the actuator pad is faulty search online for WPW10353848 to find suppliers that suit you best.

WPW10353848 - Whirlpool Refrigerator Dispenser Actuator Pad Görseli


WPW10353848 - Whirlpool Refrigerator Dispenser Actuator Pad


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  • If your refrigerator has a display panel, press the ice maker button for 10 seconds to reset it.

Update (02/26/24)

  • Disconnect the icemaker from its power supply for a few minutes, then plug it back in.
  • If your icemaker has an ‘off’ switch, use it to reset the unit.

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Thank you!

I just tried resetting the icemaker by holding the button for 10 seconds or more.

I've disconnected the wiring harness from the icemaker for an hour and reconnected it.

My icemaker does not have a physical power switch.

I currently have my ice maker turned off through the touchpad controls and have the auger motor disconnected until this gets sorted out.


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