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The Asus Zenbook was manufactured by AsusTek Computer Inc and released in 2015. It has a matt anti-glare finish with a 13.3" touchscreen. The model number is UX303U.

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Just installed a new battery. However, it turns off when unplugged.

I installed a new battery using this guide (Asus Zenbook UX303L Battery Replacement)

I let the battery charge to full then turned it on, but when I disconnect the laptop from the power supply, it dies immediately. Windows says my battery is at 100%, and I followed tips online (uninstalling the battery adapters in Device Manager, using Window's troubleshooting tool).

Did I possibly not connect the battery to the motherboard correctly (but why would I see the 100% battery)? What can I do to fix this problem?

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Hey Amber, Make sure the battery is connected. The only other thing I can think of is that the battery that you were shipped is faulty.

Thanks, BetaTech Labs Repair AU

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I haven't re-opened my laptop yet, but I generated a battery report that appears to have the battery installed. That must mean it's connected, right?

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The battery can be loose or not fully connected but still show up if the right pins are touching.

Thanks, BetaTech Labs Repair AU

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That appeared to be exactly the problem: some of the pins were touching, but it wasn't fully connected. Thank you so much!

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@amber33008 no problem

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