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Repair guides and support for HP's LaserJet Laser Printer Line, which includes printers with model numbers starting with LaserJet, LaserJet Pro, Color LaserJet, P, M, CP, and CM.

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My CP4025 printer does not print yellow

My CP4025 printer does not print yellow. The yellow cartidge is a working one. I managed to confirm this by switching the yellow cartridge with a known working cartiridge but the printer still did not print with the other cartridge. It look like there is something wrong with the place of the yellow cartridge of the printer.

Can you please help me to resolve the issue?

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I've run into this issue on 2 Lexmark C3326 units (the yellow channel goes out of whack enough that it's forever skewed and can NEVER BE FULLY FIXED, just compensated for); I've tried :-(. Since it's not an issue I can completely correct, I have learned to mask it enough that you need to look until it drifts again and needs to be sorted. When it occurs, I compensate for it by adjusting it so it's masked enough to at least run the toner out on the failing C3326 so I can replace it with a CS machine (such as the CS/CX431 for the 6/6.7k page HY toner vs the 2/2.5k toners on the C/MC3326), and not waste the toner I have.

You've swapped the toner, and I assume you pulled any tabs that split the toner hopper from the drum. That said, I'd double-check since it's a crapshoot. I say this because the newer 2016+ HPs never shipped with a toner hopper tab. I say this because many older ones did for years (with some potentially being redesigned to remove the plastic toner hopper tab, mainly long-running models like your CP4025). HP no longer sells this one, but they still sell the updated model and have done so since 2009; it's the last non-DS HP they make. These can't be retrofitted with the HP DS firmware because it has legacy firmware and Canon RIP (which can't be easily patched to add it). That said, HP shipped their toner cartridges with a single-use shipping tab with such an old engine). However, third-party toners never got past using it (even in 2016+ HP DS models where OEM supplies no longer use it). I can tell because the CP4025 has the pre-~2010 HP logo.

If the toner has no tab or has been completely removed, you'll want to look at the back of the controller. When the controller passes POST and diagnostics, these enterprise HPs have a smiling face icon ( :) ) and a heart on the back; both need to be on to rule out a controller issue. If it isn't on, you generally have a bad controller, but if it's on or the printer missed the fault for whatever reason, this MIGHT lead you to a false positive; treat it accordingly for an issue that can't be immediately detected like this (at least easily). This has been retained even in the current enterprise models.

While possible, I don't think it's your ITB (even though it's a wear item on these; the CP5525 moved to the lifetime belt). If the ITB had an issue, all four channels would have issues (or problems on multiple channels, like fading or streaks). It's also a long-life part before they got them built to a point where it's a lifetime part; unless you're nearing 150k pages without a replacement, skip this until you exhaust all but the controller.

Once you confirm the controller has at least passed the POST testing, I would look at the laser first and make sure the connections are good. I would try reconnecting them on the laser end and the connected controller; as a last resort, it's worth trying to replace the laser assembly cables if it means avoiding a laser replacement...

If you have replaced the toner, laser assembly cables, laser and it STILL has issues, the controller is bad. You'll need to grab the info from the controller with the configuration page and tunnel into the printer using HP PJL commands without the HP service tools.

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