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Device and repair guides for the gaming and high-performance laptop computers in the Dell's XPS (Xtreme Performance System) line of products.

Can a malfunctioning screen be worthy of getting fixed? 

Dell XPS 16 9640

The screen look crack and broken. I wonder if you can help fix it by replacing the screen or fix?

Feel free to check on website that show what my laptop look like and its resources as well.

Support for XPS 16 9640

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Hi @colt48981

If there's a crack in the screen, it cannot be repaired, the screen will have to be replaced.

Check that there's no other problems with the laptop that may also be causing the screen to malfunction by connecting an external monitor to the Thunderbolt port and check if it is working OK.

If it is, here's the owner manual for the laptop.

Go to p.59 to view the procedure to remove/replace the display assembly.

Search online for xps-16-9640 display assembly to find suppliers that suit you best. (supplier examples only)

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