Nest Cam IQ Troubleshooting

Nest Cam IQ recording at night or in dim lighting is poor.

Bright lights can delay or prevent the camera from switching to Night Vision.

Objects near the camera may reflect the camera's infrared light. Move nearby objects that may reflect infrared light, like a shelf, window, window screen, or wall.

Nest Cam IQ has poor video quality.

Nest cameras come with a clear sticker that covers the lens to help protect it during shipping and setup, remove the sticker on the lens. If the video is blurry, out of focus, or splotchy, lenses may be dirty. Clean the lens with a soft lint-free cloth to remove dust or debris.

If camera picture is black and white during the daytime, Night Vision may be set to Always On. Try to change the Night Vision setting to Auto.

If video is grainy or pixelated while watched remotely, internet connection may be slow in current location.

Nest Cam IQ has poor audio output.

If listening with the app on a phone and the cellular connection is weak, try moving to an area with a better signal, or switch to Wi-Fi. If the Wi-Fi signal is also weak, go to an area where the signal is stronger.

Make sure the camera's microphone is on and the audio settings are correct.

Check that the phone’s media playback volume is turned up. If a speaker or headphones with volume control is used, turn up the volume.

Nest Cam IQ video freezes or is unresponsive.

Make sure the latest version of the Google Home app or Nest app is installed to get the latest features and bug fixes.

If a slow connection is possibly the cause of the issue with the camera, change its video quality to a lower setting.

The Nest app automatically adjusts playback based on the type of connection possessed. If a cellular data connection is used, bandwidth can be severely restricted, turn on Wi-Fi. A firewall may block video playback on a corporate, educational, or institutional network that enforces a tight security policy. If possible, contact the owner of the network to check if they can make any changes that would help view Nest Cam video through their connection.

Nest Cam IQ has little to no Wi-Fi connections.

Camera may need to be moved closer to the signal source at the Wi-Fi router. Wi-Fi routers can only transmit signals over a certain distance.

If moving the camera does not solve the problem, look for objects that may be blocking the signal, move them, and test the connection again. Wi-Fi signals can be blocked by objects lying between the source of the signal and the receiver.