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Device Will Not Power On
The device is unable to charge or power on.
Faulty Charging Cable
Ensure that the cable connections are tight at the device and at the wall. If the charging light does not come on, the charger is faulty. Consider replacing the charger.
Faulty Battery
If the device charging light is on but the device does not charge or stay on while unplugged, then the battery is faulty. Replace the battery using this guide
Distorted photo and video quality
Video or image is distorted, blurry, or discolored.
Camera Lens is Dirty
Inspect the camera lens for any debris or blemishes. If any blemishes are found, wipe down the camera lens with glass cleaner. If debris is found underneath the lens, follow this guide to remove the lens and clean the interior of the lens.
Camera Lens is Damaged
Inspect the camera lens for any chips, cracks, or scratches. If any of these are found, use this guide to replace the lens.
Low Audio Quality
You have trouble hearing audio during video playback.
Microphone is Dirty
If a recording replays distorted audio quality, clean the microphone on the device with a can of compressed air.
Faulty Speaker/Microphone
If cleaning the microphone with compressed air fails to work, consider replacing the device speaker using this guide.
Device is Overheating
The device randomly powers off or displays an overheating message on the device screen.
Battery Overheats
If you feel your battery becoming very warm, or overheating, remove the battery by following this guide. While the battery is out, allow it to cool to room temperature before attempting to use again.
SD Card is Not Processing Fast Enough
Generally, the device may experience some temperature increase as it records photos and videos to the SD card. If the SD card is extremely hot or overheating, consider purchasing a new SD card.
Environmental Exposure
If your device is currently in a hot or dry area that causes extra exposure to heat, then move it to an area where it can cool down.
Unable to Connect to Other Devices
The Samsung Gear 360 will not connect properly to other devices.
Reconnect through the Samsung Gear Application
Launch the Gear 360 application on your smartphone. The Bluetooth and Wi-Fi direct of your phone will turn on automatically. Just tap connect and follow the on screen instructions to complete the connection. If it fails, try restarting the device and check Bluetooth settings to make sure discover-ability is turned on.
Samsung Gear 360 would freeze during operation
Pop the battery out and re-insert. That usually reboots the camera, but, it has been happening too frequently for my taste.
The time lapse feature would not capture shots at the right interval as set
I have not found a solution to this problem.
Ekip
USF Tampa, Team S3-G5, Sullivan Spring 2017 USF Tampa, Team S3-G5, Sullivan Spring 2017 üyesi
USFT-SULLIVAN-S17S3G5
4 Üyeler
14 adet Kılavuz yazıldı
28 Yorum
I have new gear 360 2017. It turns on andconnects.. ...until I put in the sd card.. then it won't turn on.
rob hoy - Yanıt
If the Samsung 360 will not turn on. Plug it into your power source and hold down the power button and the menu button at the same time, for fifteen seconds. This worked for my 360.
Mary Kelly -
Think I might have stumbled upon a solution of sorts: I had problems connecting my Gear 360 camera with the Gear 360 (New) app on my Samsung S6. No help from tech support, as usual. So, after bumbling around, I thought I'd
1. Uninstall Samsung Accessory Service (in the app manager).
2. I also uninstalled the Gear 360 app.
3. Unpaired the Gear 360 camera on Bluetooth.
4. Re-started everything.
5. Re-installed just the Gear 360 app on my phone.
6. Attempted to re-connect the Gear 360 camera from within the app.
7. I believe this would trigger the app to automatically install the proper Samsung Accessory Service app.
8. The app started to connect properly to the camera.
Now, the app still isn't impressive but at least that got the camera to connect to the phone app.
Good luck.
bastogne97 - Yanıt
Just had the same problem, but i was able to fix it by reformatting the SD Card.
To check if this is the problem just remove the sd card and see if it turns on. If it does and says "No SD Card" try putting it back in and if it turns off again then you should reformat the SD Card to exFat32 on your computer. It worked for me and maybe it could work for you as well.
W Marketing Group - Yanıt
I just bought the Gear 360 (2017) and paired it with my Galaxy S8+ .. it took a couple of photos using the phone and the Gear 360 (new) app. Then on taking the third photo it got stuck on "Capturing". No matter what i do it will not take photos now. I restarted it , the phone nothing happens. the shutter button on the camera also doesnt not works. if i reset it using the app, it will take a couple of photos and then the same issue.
any suggestion guys ?
Craig - Yanıt