Toshiba Excite 10 AT300 Troubleshooting

The tablet does not have any Bluetooth functionality.

The Bluetooth might be set to disabled. Check to see if Bluetooth functionality is set to "on" by going to All Apps ---> Settings ---> Wireless & Networks ---> Bluetooth

If problems persist, you may have a problem with the Bluetooth software. Try restarting the tablet. If this does not solve the problem, perform a full factory reset.

WARNING: A factory reset will wipe your tablet's memory. Ensure that your files are backed up before performing this reset.

Tablet shows no sign of powering on and is unresponsive, or tablet is not charging.

Make sure that the charger is plugged into a working socket and is securely connected with the tablet. Wait 10-15 minutes to see if the tablet recognizes if it is being charged; if it is still unresponsive, then something is wrong. First, try connecting to a different power socket.

The source of the problem may lie in the charger. If the charger is badly frayed or damaged, it may be unable to charge the tablet. If this is the case, buy a replacement charger.

Problems with batteries can arise. If the tablet is not charging even with a working socket and charger, or is losing battery power at an unusual rate, the problem probably lies in the battery. If this is the case, see the Battery Replacement Guide.

It might be the case that the tablet's screen is not working, in which case the screen may appear to be off when the tablet is on. If the tablet is producing sound but no light is coming from the screen, there is a screen error. You will need to replace the screen to fix this problem.

Note: To do a screen replacement, you will need to have your device repaired by a professional. The screen is integrated into the chassis and cannot be removed.

Cannot save or open files on the memory card.

Remove the memory card from the tablet and then put it back in, making sure that it is inserted securely.

Remove the memory card and plug it into a computer. Access "My Computer" and right click on the memory card's thumbnail. Click on "Format..." from the drop-down menu that appears and select file system "exFAT".

WARNING: This will erase all data on the card, so back up any files you want to keep onto your computer BEFORE formatting the card.

No sound can be heard from the speakers/headphones.

If the volume buttons on the side of the tablet do not seem to affect the volume, go to the volume settings and see if the system sound is muted.

Unplug the headphones from the tablet and plug them back in. Ensure that they are all the way into the headphone jack.

There may be a problem with the speakers. See the replacement guide here.

The tablet's volume fluctuates up and down.

Check to ensure that nothing is touching the volume controls and that the button isn't stuck in the depressed position.

Restart the device. If the problems persist, install a volume control application or do a full factory reset (ensure that you have you backed up all your wanted files before starting a factory reset).

There may be a problem with the speakers. See the replacement guide here.

The computer doesn't recognize the tablet when it is plugged into one if its USB ports.

Download the driver for the tablet from the Toshiba website and re-install it.