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The larger edition of Samsung's tenth flagship Galaxy phone, released in February 2019. Shipped with Android 9.0 (Pie).

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Hi, Need help with data recovery

Hi, My phone isn't working now since water went into the device and damaged both screen and motherboard, can someone please help me with data recovery please, thank you. Is it possible?

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It would be best to look for a professional data recovery company in your are.

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Hi @balaramchowdary

Unless you had a recent backup, either in the cloud or a computer it is highly unlikely that the data can be recovered but you can only try. The first thing is to try and get the phone working.

There are companies online that say that they can recover data from a phone but it is very expensive to do and even then there's no guarantee that it can be done

The impurities in the water causes corrosion and provides circuit paths for the electricity which were not in the phone's operating design and could damage the components. The corrosion starts immediately and is ongoing until it is completely cleaned away

First do not try to charge or to turn on your phone and then remove the battery as soon as possible from the phone to minimize any further damage.

Then you need to dis-assemble the rest of the phone and clean all the affected parts using Isopropyl Alcohol 99%+ (available at electronics parts stores) to remove all traces of corrosion and water. If possible do not use "rubbing alcohol" as in some cases this is only 70% IPA or less, can contain additives and is not as effective. If you do have to use it check the label to verify the amount of IPA. The higher the percentage of IPA the better

Here is a link that describes the process. Electronics Water Damage

As always with electronics, especially surface mounted pcb be gentle when handling and especially when brushing away the corrosion. You do not want to remove any components from the board. Remove the shields that may be covering some components as the water may have got in under there. The ends of any flex cables and their connectors need to be cleaned as well

Hopefully after you have done all this the phone might possibly work correctly again.

Here is ifixit Samsung Galaxy S10+ guide that may help.

If this process seems too daunting, take your phone to a reputable, professional phone repair service, experienced in liquid damage repair and ask for a quote for a repair. If you decide to do this, do it sooner than later, but even then it may be doubtful whether they can get it working either

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Hi Jeff, Thank you so so much for replying to my post. Unfortunately the damage isn't recent one. It's been a year or so, I took the phone to service center of Samsung, they have told me both motherboard and screen were damaged and would cost a lot, so I opted not to get it repaired. The device has been switched off and unused since then. Probably more than 18 months by now. Just wanted to know if there was a way. Thank you for the kind reply. Highly appreciate it.

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