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Brother PT-1010 Troubleshooting
Brother P-touch Electronic Labeling System, identified by model number PT-1010.
The Label Maker Will Not Turn On
Your label maker won’t turn on even if you press the power key.
If your label maker won’t turn on, you should make sure the batteries are not dead or about to run out. Replace the old batteries with six new AAA batteries. Make sure you replace them properly using this Battery Replacement Guide.
Check the upper battery terminals. Ensure that the terminals have not become compressed. If possible, pull the terminals away so that the batteries on the upper level are held firmly. I did this and with new batteries, the unit powered on.
If the screen stays blank after you have tried to turn on the machine, and the AC adapter is connected, there might be a problem with AD-24 AC adapter. Replace adapter with a new one.
Machine Does Not Print
When trying to print no label will come out.
Cassette is Empty
If you try printing your label but no label will come out or it did not print everything you typed out the tape cassette may be empty. Replace tape cartridge using Cassette Replacement Guide.
Cassette is Missing
If screen reads "no cassette" first check that the tape cassette is inserted correctly. If there is no tape cassette, insert a new one, see our Cassette Replacement Guide. Make sure tape compartment cover is closed properly.
Tape Will Not Cut
Cutter blade will not properly cut the tape or will not cut at all.
Dull Cutter Blade
If the tape won't cut properly or it is difficult to cut the label then they cutter blade may be dull, replace cutter blade.
Label Gets Stuck When Attempting to Print
The Paper is Jammed Within the Unit
Cassette is Improperly Inserted
If the cassette tape is not inserted properly in the unit it will jam. If the cutter seems stiff while not printing it is probably jammed. See our guide for replacing the cassette properly.
Tape is Fed Incorrectly
If the label is not printing properly or comes out wrinkled check to make sure the tape is fed through tape guides on the cassette. If the tape is not correctly fed correctly it will not print properly. Make sure the ends of the tape feed under the tape guides.
Cutter is Dull
With repeated use tape can build up on the blade causing it to dull and jam. To clean the tape cutter wipe the blade with a cotton swab and rubbing alcohol. If necessary, see Cutter blade Replacement Guide.
Buttons Do Not Work
The Keyboard Buttons are Sticky or do not Respond.
Pressed Buttons Do Not Appear on Screen
If you are pushing the buttons on the keyboard but no text shows up on the screen, the keyboard may be damaged and need to be replaced. See Keyboard Replacement Guide.