Dell Latitude E6410 Troubleshooting

Screen is dark and the laptop shows no signs of attempting to power up.

Faulty Battery

Plug in a compatible power adapter to the laptop. If the computer powers up when connected to the power adapter, then will not remain on after removing the power adapter, regardless of the charging time, the battery is faulty. Replace the battery using this guide: Dell Latitude E6410 Battery Replacement

Damaged Charging Cord

Check to see if the charger is damaged/working. This can be done by plugging it into the wall and the corresponding spot in the computer. If the light on the adapter does not turn on, it is safe to assume that the charger is damaged. Try this again in another outlet to make sure it is not the outlet that is damaged. If the problem still occurs then a new charger is needed.

The computer freezes and/or gradually slows down and then restarts.

Faulty RAM

If the computer starts up fine, but gradually slows down and then restarts at seemingly random times, the RAM is likely faulty. The RAM can fail due to multiple reasons including overheating, after power surges, or if the computer has been unlocked. A replacement of the RAM will be necessary. A similar replacement it shown for Dell Latitude E7470:

Remplacement RAM Dell Latitude E7470

Computer is Not up to Date

Initially, make sure all updates have been installed in the computer with the newest software. If the problem still persists, while on the sign screen hold Shift and select Power and Restart. Once the computer has complted the restart initiated by the user, select an option screen, select Troubleshoot, Advanced options, and then run the System Restore. This will make the computer return to a setting from before the problem had occurred.

The computer either refuses to connect to the internet, or disconnects from the internet randomly.

Network Card is Dead

If the computer won't connect to a known network or randomly disconnects from a network then the network card may be faulty. Network cards fail due to overheating, power surges, or continued use. Replace the network card using the existing guide here: Dell Latitude E6410 Network Card Replacement

Wifi is not Connected

If the computer laptop switch is not in the correct position, the wifi will not connect. Connect to the wifi following these steps:

1. Locate the on/off switch on the right side of the laptop. Put it in the on position.

2. Click the connection bars icon on the bottom bar of the screen.

3. Click once on the desired wifi to connect to.

4. Click Connect and enter a password if prompted. The box can also be selected for automatic connection to avoid going through these steps in the future.

The computer becomes very hot to the touch and subsequently shuts down.

Cooling Fan is No Longer Functioning

After extended use computers can become very hot. When a computer becomes hot enough, it will shut itself down to protect its hardware. Computers depend on cooling mechanisms such as cooling fans to prevent overheating. System fan motors wear down over time and are prone to malfunctioning or dying completely. Replace the cooling fan using this guide:

Dell Latitude E6410 Cooling Fan Replacement

The keys on your keyboard won't respond or will not press down all the way.

Keys Are Jammed

Test if the keyboard is jammed by attaching a USB keyboard. If writing does appear from the USB keyboard then the error is due to a jam and not software. If no writing appears, see Software Is Not Updated below.

If the keyboard is jammed, the user can try using a small clean paintbrush to wipe out any crumbs that may be on the edge of the keys. Another option is they can use a can of compressed air to blow out any crumbs or small pieces of material. If the key itself is sticky the user can put rubbing alcohol on a cloth and wipe the area that is sticky. A cotton swab can also be used to get in the smaller areas. The user can also remove the keys and clean the keypad. Using a fingernail, screwdriver, or a flat tool, the user can insert it under the key and pop it up, removing it. The user can then take a cotton swab dipped in rubbing alcohol and wipe out the area under the key. The user can reattach the key once the area is dry

Keys Are Missing

The user can replace keys if they are missing from the keyboard. A guide can be found here

Software Is Not Updated

If the USB keyboard is tested and no writing appears on the screen then he user can visit this link and install the latest version of the drivers for their keyboard to make sure it is up to date.

The built-in microphone does not pick up or record audio.

Incompatible Operating System

The Dell Latitude E6410 is only designed to run Windows 7. Therefore, if the user has installed Windows 8, 8.1, or 10, they will be unable to use the microphone, because the company that created the microphone hardware went out of business before these updates were released, and as a result did not create new drivers for the microphone to go with them. The user is advised to connect an external microphone.

Computer’s Microphone Settings Are Not Set Up Properly

If the user still faces microphone problems with Windows 7, their computer’s microphone settings may have inadvertently been changed. Run a diagnostics test by visiting this link and follow the on-screen instructions.

If this does not resolve the issue, users can try running a factory reset to restore the computer’s original condition (NOTE: Users must first backup their data before running the factory restore in order to preserve memory. For help with this, visit this page. To run a factory restore, visit the Dell Website and follow the on-screen instructions.

Bluetooth is disconnecting or won't connect.

Bluetooth Service is Not Running

One possible cause of the Bluetooth problem is when the Bluetooth service is not running. When the Bluetooth support service does not run in the background, the laptop does not connect to the blue tooth.

The user should check if the Bluetooth support service is running in the background. This can be done by:

1. Automatically starting the startup window

2. Right-clicking on service

3. Selecting properties.

Bluetooth Device Needs to be Added

The device may not be connecting because there is no device installed. This can be solved by adding or removing the Bluetooth device. This can be done by:

1. opening the control panel to find Bluetooth device.

2. right-clicking to select add or remove the device.

Bluetooth Driver Needs to be Installed

Another way of managing these problems is by allowing the Latitude E6410 to find Bluetooth devices manually. When the Bluetooth is not working in the Latitude E6410, it is good to update or reinstall Bluetooth drivers. Bluetooth drivers are available on the manufacturer's website, can be downloaded and then reinstalled in the laptop.

To update Windows:

The Windows update is a free way to download the Dell Latitude E6410 drivers for your Latitude E6410 and to improve the operation. Starting the Windows update the user has the option to get important updates for the Latitude E6410 from Microsoft.

Updates to the Dell Latitude E6410 driver will be automatically downloaded and installed whenever they become available. The user can connect to Microsoft to get more information about the Windows Update. But it is possible that the Latitude E6410 needs to be restarted to install the updates frequently, since Windows 10 will force the update of the Latitude E6410 drivers, even if you have installed them.

To download the drivers from the official Dell website

The official site provides the most accurate drivers that exactly match the Dell Latitude E6410. In addition, drivers for Dell Latitude E6420, Dell Latitude E6400, Dell Latitude D630, Dell Latitude E6510, etc. are also available. There are 3 ways to download the best Dell Latitude E6410 drivers for Windows 10: Fall Creator Update, Creator Update and the Anniversary Update. These can be done for Windows 8.1, Windows 8, Windows 7, Windows Vista or Windows XP.