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Gateway 600YG2 Troubleshooting

General Troubleshooting

Basic solutions to common errors.

Shutdown and restart computer

Before trying to perform any repairs, try restarting the computer. If the computer is frozen, hold down the power button until the screen goes black; approximately six seconds.

Error messages

Write down the error message code and number. Try doing some research online about the error code, simple solutions might be available. Contact technical support for further assistance with the error.

External device failures

If an external device, such as a mouse, stops working, check the connection to the laptop. Try removing and replacing the device.

Stuck at bios post screen

If stuck at the bios post screen you may enter the requested bios and try resetting defaults or restarting.

Random shutdowns

Your computer randomly shutdown while running.

Check the fan

Make sure that the fan is not obstructed so the computer can properly ventilate and not overheat.

Possible memory failure

See memory section for further help with this issue.

Computer won't turn on

You press the power button and nothing happens.

Check plug connnection

Make sure the power cable is properly plugged in to the notebook and the outlet. If there is a power strip make sure it is turned on.

Check and make sure that the power cable isn’t damaged or cut.

Check connection of any new parts

If you’ve added or removed any parts make sure you performed the procedures correctly and followed the instructions. Power failures can be caused by improper connections and assembly or possible bad parts.

Problems with the keyboard

Your keyboard isn't functioning properly or doesn't work at all.

Keyboard isn't working

If built in keyboard isn’t working attaching a PS/2 keyboard to your notebook can replace the built in keyboard.

"Keyboard stuck" message

If keyboard is repeating or you get “keyboard stuck” message make sure nothing is resting on the keyboard, no keys are jammed down, and you can try to loosen a key that might be stuck then restart your notebook.

Check connection to logic board

You can make sure that the built in keyboard is properly plugged into the logic board. See repair guide for how to replace the keyboard for further help with this solution.

If complete keyboard failure it can be replaced.

Touchpad isn't working

Your touch pad mouse doesn't respond when you touch it.

Attach a PS/2 mouse

For a quick fix, attach a PS/2 mouse to your computer.

Check connection to logic board

Make sure the touch pad is properly attached to the logic board. The touch pad can be replaced if necessary from here.

Problems with memory

You have problems with loading or error messages about memory.

Error messages regarding memory

If there is a memory error make sure that the ram is seated properly in the memory bay slot.

If “not enough memory” close all programs and restart your notebook.

CD/DVD's won't load or play

You insert a disk and nothing happens.

Load the disk properly

The disk won't play if it is inserted upside down or unbalanced. Make sure the disk's label is on top and that it lies flat in the try.

Clean the disk

Make sure there is no smudges or marks on the back of the disk. Use a soft cloth to clean any marks off.

No sound comes from speakers

You play an audio file and no sound comes from the speakers.

Check all audio settings

Make sure the speaker volume is turned up and that the mute button is disabled. Also check to if any headphones are plugged in; sound will go to whatever is plugged into the audio jack.

Reinstall audio drivers

One possible solution to problems with sound is to reinstall the audio drivers. Check product website for downloads. Drivers Support

No picture on display

Your computer is on but there is no image on the screen.

Monitor display is too dark

If screen is too dark you can adjust brightness using system keys. If you want to change resolution it is in Display Properties.

External monitor not working

If you have attached an external monitor and it is not working make sure that you have enabled the external monitor in the Display properties. Make sure the external monitor is turned on and the power and video cables are properly connected.

Problems with hard drive

If your computer doesn't boot up or you have data loss.

Use disk cleanup

Locate disk cleanup under control panel. Let this run on your computer until completed. This will help delete unnecessary files and will clean-up your hard drive.

Data errors

If there are Data Errors there may be a defective area on the hard drive. Check online regarding these errors or contact technical support.

Failure to read hard drive

If there is a failure to read the hard drive, make sure the hard drive was installed properly, you can remove it and reinsert it.

If you do have hard drive failure you can replace it with a new one.

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