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HP Pavilion Sleekbook 14-b013cl Troubleshooting

The HP Pavilion Sleekbook 14-b013cl was released in the fall of 2012, and its model number is C2K04UA.

This troubleshooting page will help you diagnose problems with the HP Pavilion Sleekbook 14-b013cl.

Computer Doesn’t Charge

The laptop will not charge when it is plugged in.

Defective Charger

Make sure the charger is plugged in the and light indicating charge is on. If the light is not on while the charger is plugged in, then the charger is defective. Think about purchasing a replacement charger.

Defective Battery

If the charger is plugged in and the light indicating charge is on, plug it into the laptop. If the laptop only turns on while the charger is plugged in, or doesn’t hold a charge, then the battery is defective. Replace the battery using our guide

Computer Screen is Cracked

The laptop screen is cracked or has dead pixels.

Stuck vs. Dead Pixels

Methods for removing stuck pixels differ from how to deal with a dead pixel on your screen. Stuck pixels and dead pixels have similar origin issues, but stuck pixels have a chance of “fixing themselves” over time, where they end up just disappearing. If the pixel stays unresponsive for a long period of time, however, it is most likely a dead pixel.

If the unresponsive pixels turn out to be dead pixels, try and repair them by turning off your computer and, using a damp cloth to avoid scratching your screen, gently apply pressure on the dead pixels. Then turn your computer back on, quit applying pressure, and the dead pixels should be gone. If you are unable to repair the dead pixels, replace the screen with our guide.

Cracked Screen

If your screen is cracked. you will have to replace the screen of your laptop. Replace the screen using our guide.

Computer Is Overheating

The laptop is not properly ventilating or dispersing heat.

Poor Location

Location is a large factor in the temperature of a computer. If it is in a room without adequate climate control or ventilation or sitting in direct sunlight, heat will buildup inside the computer very quickly.

Poor Ventilation

Computers have air vents, usually on the sides or bottom of the casing. These allow air to flow through the components of the computer, dispersing heat. If these vents are blocked by dust or covered, heat will build up inside the computer and potentially cause damage to the computer.

Dust Buildup

Dust blocks airflow and insulates components, trapping heat within the computer. This can cause damage to the computer. Periodically, a can of compressed air should be used to remove any dust buildup, taking care not to spray any components too harshly.

Malfunctioning or Insufficient Cooling

Computers all have systems in place for mitigating heat buildup. Usually, this is done with a fan. If the cooling system in the computer is not working or not sufficient for the amount of heat produced, the cooling system may need to be repaired or replaced with this guide here.

Keyboard Keys are Unresponsive

The keys become unresponsive to any keystrokes and the input stops.

Obstructions Under the Keys

Crumbs from your lunch or other meals can sometimes get stuck under the keys, rendering them useless. Hold your laptop upside down or at the very least at a 45- to 75-degree angle from horizontal and give your device a good shake. Crumbs can sometimes get stuck under the keys rendering them useless. If you have an air duster or some other form of vacuum or compressed air, you can clean out under the keys and check to see if the keys begin responding. Drinks can also be spilled on the keys. If this happens, take some rubbing alcohol or warm soapy water and apply it to a rag and clean under the affected keys.

Software Malfunctions

An unresponsive keyboard can be the result of software bugs, as well. A hard reboot can help correct these bugs by resetting the software. Hold down the power button for 10-15 seconds to turn off the device. Check to see if the keys start responding after restarting.

Driver Problems

This problem can pop up if you often find yourself installing third party software. Check the device manager on your laptop and see if the keyboard line has a warning symbol next to it or a yellow exclamation point. This can be an indicator of a problem. If the warning is present, go to the laptop manufacturer’s page, locate the correct files, download, and install the latest drivers for the keyboard. Check to see if the keys are now responsive.

Faulty Connection to Motherboard

There may be a faulty connection between the keyboard and the motherboard. If all other solutions do not correct the issues, replacing the keyboard may be a viable solution. The following guide is a method of how to replace the laptop keyboard: Keyboard Guide.

Computer runs slowly

The laptop is not running to the speed it is capable of.

Too many tabs or programs are open

You may shut down the computer or even exit out of the programs that you might not be using anymore. If you only use one browser at a time that will make it so the computer runs faster.

Software updates are overloading the computer

Consider CMIT Marathon which is a monitoring and maintenance solution. This will make your computer run perfectly at all times. It handles all the updates and patches your computer may be experiencing.

Hard drive or memory could be maxed out

A simple step would just be to empty out your trash. Then you could move your large files that are taking up space into the cloud and delete any files that you might not be using or are old. If none of the above work, you may want to replace the hard drive, which you can do by following this guide.

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