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Lenovo ThinkPad X1 Carbon 6th Gen Troubleshooting
Released in January 2018, the 6th generation of the X1 Carbon is a powerful business laptop. In this guide, you can find ways to troubleshoot common issues and replace parts of your laptop.
The Touchpad Lags
The mouse cursor moves a few seconds after your finger touches the touchpad, and may not recognize when it is tapped.
The Touchpad Windows Settings Are Incorrect
Go to the search bar, and type in “Touchpad settings”. In this page, you’ll be able to adjust the speed your cursor moves, touchpad sensitivity, as well as select different ways to use your touchpad.
The Touchpad Synaptic Drives Are Lagging
This can happen when the drivers for your device are not up to date. To update them, go to the Lenovo support site at https://support.lenovo.com/us/en/, scroll to the “drivers and software” section, and do an automatic scan to check for problems. Lenovo should then give you the necessary updates.
The Touchpad is Faulty
If the touchpad continues to not work, it may need to be replaced. See our guide for touchpad replacement here.
The Fan Is Loud
The laptop’s fan is very loud and constantly running.
The Laptop Is Overheating
The fan turns on to cool off the laptop’s internal components. See The Laptop Overheats for tips on limiting overheating and thereby reducing fan use.
There Is Something in the Fan
There could be dust or dirt that has clogged the fan compartment. To fix this, clean out any contaminants from the fan. See our fan replacement guide for how to access the fan for cleaning here.
The Fan Is Faulty
The fan could be broken and in need of replacement. See our guide for replacing the fan here.
The Fan Is Not Lubricated Properly
Proper lubrication in the fan bearings allows them to run smoothly and silently. Sometimes the fans are not lubricated properly and will make noise when spinning more rapidly. This can reduce the life of the fans, cause noise, and inhibit their ability to cool the computer. Replacing the fan or applying grease can help. To access or replace the fan, see our ''fan replacement guide''.
The Battery Life Is Poor and/or Not Charging Properly
The battery is dying much faster than it did when the laptop was new. The battery may also not charge at all, or the computer will not function with a full charge.
The Charging Port Is Faulty
Ensure the charging port is clear of particles and gently blow it out if necessary. If it is the charging port that is faulty, it might need to be replaced.
The Power Adapter Is Faulty
If the battery will not charge, ensure that the battery indicator does not display "plugged in." If it does, the AC power adaptor or the power outlet may not be functioning. Try plugging the computer into a different wall outlet. If the issue persists after checking to see if any issues below are at fault, try replacing the power adaptor.
The Battery Needs to Be Reset
If you have charged the computer with the wrong USB-C charging cable before and the computer no longer charges, you may need to reset the battery. Do this by unplugging the computer from all power sources. Reboot the computer into the BIOS (Basic Input/Output System) by pressing F1 during the booting process. In the power menu, select "Disable built-in battery." Finally, power off the laptop and wait a minute before powering the laptop on while connected to a power source.
The Battery Is Too Hot
The battery heats up due to extended use of heavy processing power. Close background applications and allow the laptop time to cool. If this does not work, allow the battery to cool by turning the computer off or removing the battery entirely before charging it again. See Laptop Overheats.
The Battery Surge Protector Is Activated
If your computer is not functioning with a fully charged battery, the computer battery's surge protector might be active. Power off the computer and wait for a few minutes to reset the surge protector.
The Battery Is in Battery Conservation Mode
In order for the battery to protect itself, a power management program may be limiting the charging capacity. This setting is strongly recommended by Lenovo to increase the lifespan of the battery. However, if you believe your battery is malfunctioning, it will be beneficial to turn this setting off to find the cause of the problem. Start by navigating to the start menu and going to Control Panel -> System and Security -> Power Options and make sure your computer is not running in "Optimize for Battery Lifespan Mode" or "Conservation Mode." If so, disable this mode and power off the computer, allowing it to charge for 24 hours. If the battery is still not fully charged and the power adaptor is functioning properly, the battery is faulty and must be replaced. See our battery replacement guide here.
The Battery Indicator Is Inaccurate
If the computer is shutting down before it reaches zero charge or continues operating at zero charge, the battery indicator might be malfunctioning. Try letting the battery completely die and then charge it until it is full. If the issue still persists, the battery may be faulty. See our ''battery replacement guide''.
The Battery Is Old
If the battery loses charge much quicker than it did at the time of purchase, try letting the battery completely die and then charge it until it is full. There may be system updates that improve your laptop’s battery management. Use Lenovo System Update to ensure your device is up to date. If the issue still persists, the battery is likely old. Laptop batteries will lose some of their capacity as they are used and the typical battery only lasts a few years. Replace the battery using our ''battery replacement guide''.
The Laptop Overheats
The laptop is excessively hot and does not function properly.
The Computer Is Overloaded
Heavy processing loads often cause the laptop’s internal components to heat up considerably. Open the task manager by pressing the "CTRL,” “ALT,” and “DELETE” keys at once, then selecting “Task Manager.” At the bottom of the window, select “More details.” Scan for programs and applications that are consuming large amounts of CPU, GPU, Memory, or Disk. These intensive operations can cause the computer to heat after long periods of use. Closing them and allowing the computer a break will help it cool.
The Exhaust or Intake Is Blocked
Objects in the path of the computer’s exhaust ports can prevent proper airflow that is important for the computer’s temperature regulation. Ensure that the path of the intake and exhaust ports of the computer are clear of objects. About one foot of space or more is optimal. Also ensure the ports are not clogged by dirt. Additionally, the material that the laptop is set on can affect its ability to cool. Some common desk surfaces (most commonly wood) can absorb and hold the heat from the computer, inhibiting the computer's ability to cool. Carefully elevating the corners of the computer or setting the computer on a cooling pad might improve airflow and reduce the temperature.
The Computer Is Charging
Charging the laptop will produce heat as the charge flows through the power adaptor and into the battery. This can compound with the heat arising from normal use. Lenovo’s quick charging system can heat the laptop significantly, especially near the charging port because of the large amount of power flowing in a short period of time. Consider turning the laptop off while it is charging or using less intensive operations when charging.
The Laptop Won’t Boot
The laptop is open but won’t turn on when the user presses the power button.
The Battery Is Dead
If the computer has not been charged properly or recently, the laptop will not turn on. Plug in the manufacturer supplied charging cable and charge the computer.
The Solid State Drive(SSD) Is Faulty
The laptop’s SSD may be faulty or broken. See the SSD replacement guide for replacement instructions.