Is your Google Phone frozen? Is the screen not responding? This will go over several common occurrences when it comes to your Google Pixel freezing. The problem is caused by various software issues, so read on to determine the right solution for you!
The Basics
Perform these preliminary steps to help get your phone working again. When your phone is operating normally, check some of the causes and solutions to prevent it from happening again.
- Force restart (soft reset) your phone.
- First try holding the power button for 30 seconds. If this does not help, plug your phone into a charger and try again.
- If the above does not work, perform a soft reset by holding both the power button and volume down button for 20 seconds.
- Check for Android updates (if you can). Open Settings, then select System > System Update.
Full Storage
If your phone’s storage is maxing out, this could impact the operating system’s ability to function. Think of it like your sock drawer. You can squish any number of additional pairs of socks in, but eventually your drawer will stop closing. We think you can see where this is going....
- To check your storage capacity and use, open Settings > Storage > Free up space.
- View each category individually to see what is using the most space.
The Google Pixel has the option to free up storage automatically when it nears the limit.
This is set by going to Settings > Storage > Free up space > Overflow Icon ⋮ > Settings > Smart Storage.
Outdated Apps
Out of date apps can caused various issues especially due to compatibility with newer versions of android or related applications.
Although app updates usually proicess automatically, you can manually apply updates from the Google Play Store.
- Open the Google Play Store.
- Select the Profile icon on the top right.
- In the My Apps & Games. From there, click Update All.
Please note this verbiage has changed slightly over the years, but will be in largely the same location.
Heavy Workload
Your phone doesn’t usually process the same sort of tasks as your laptop might, but it still has hardware limitations. If the issue only occurs in specific applications, or when combinations of things are open, this may be to blame.
* Close out all running apps by swiping up from the bottom of the screen and tapping Clear all.
- Check to see if system or application updates are processing. These can utilize a high amount of system resources. See if the phone is more responsive once these have finished.
Android Corruption
Android, the Operating system nearly all Galaxy phones run may have become damaged. Usually this is the result of a botched update, but could be any number of things.
A factory reset is the last resort regarding software corruption, as this will completely wipe the phone of all personal data and reinstall the phone’s operating system. Since factory resets will completely wipe your phone’s data, make sure you have a backup of your phone before attempting this. For more information on resetting your phone, check out this page.
- To perform a factory reset, power off your phone by holding down the power button.
- With the phone powered off, hold the power button. While continuing to hold power, start holding the volume down button.
- You can release it when the screen shows “bootloader”. Navigate using the volume down button until you highlight "Recovery Mode". Use the power button to select
- Press the power button and volume up button at the same time. Navigate using the volume down button to select “Wipe Data/Factory Reset”. Use the power button to select.
- Press volume down to highlight “Yes” and use the power button to select.
- This factory reset process will take some time to complete.
- Finally, restore the backup by logging into your Google account from the Settings app.
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