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Device Will Not Power On
Indoor Security Camera will not turn on
The Wi-Fi connection is not successful
Make sure that the connection is successful by checking your router and ensuring that your Wi-Fi password is correct. If the camera is still having issues connecting to Wi-Fi, reset the router and try again once it’s back up.
There are no lights indicating power
Reboot the camera by pressing the power button as if it is already on and wait about 5 seconds before pressing the power again. Reset the camera by pressing the reset button located on the back (use a pin to press it).
No Wi-Fi Connection
Indoor Security Camera has no Wi-Fi Connections.
The camera is too far from the Wi-Fi router
Wi-Fi routers can only transmit signals over a certain distance. Try moving your security cameras closer to the signal source at the Wi-Fi router.
Wi-Fi Connection Obstructed
Sometimes Wi-Fi signal can be blocked by objects lying between the source of the signal and the receiver. If moving the camera does not solve the problem, look for objects that may be blocking the signal, move them and test the connection again.
Motion Fails to Trigger Recording
Indoor Security Camera won’t begin recording when detecting motion.
Lens is Blocked
Objects may be obscuring the desired view from the camera’s line of sight. Check the camera’s surroundings and move any object that may be blocking the view. If that is not the case, try moving the camera to a more open area with few objects in the line of sight of the camera.
Low-Traffic Area
If the motion sensor works sometimes but not always, there may be little to no movement going on in the camera’s view. Moving the camera to a location with high amounts of traffic will give the most suitable results.
Motion Sensor Malfunction
If the motion sensor does not respond to motion directly close to the camera lens in view, clean the lens of the motion sensor. If the motion sensor is still unresponsive, check for any amount of damage to the sensor. If damage has occurred, repair or replacement may be needed.
Not Recording at Night
Indoor Security Camera won’t record at night or dim lighting.
Lighting
Bright lights that are too close to or directly shown into the camera lens can damage the camera’s receptors. Turn off any external lights that may interfere with the night vision functionality while operating. If the issue continues, check for damage and replace as needed.
Infrared LEDs
The infrared LEDs included in the camera may not be producing enough light for the camera to pick up a clear image. Make sure the LEDs are functioning properly and check for damaged connections to make repairs or replacements needed. Refer to this guide for help determining the cause.
Poor or No Audio
Bad audio quality is coming from the security camera
Wi-Fi Router not working properly
If the audio sent from the security camera is poor or there’s no audio being received to your security camera it may be due to a Wi-Fi issue. To fix this issue, ensure that the Wi-Fi router, the one the camera is connected to, is working properly and that the device is close enough to the router.
The microphone is not working properly
If the Wi-Fi signal to the security camera is working properly and the camera is close enough to the router, then it may be an issue with the microphone within the device. To replace the microphone follow the guide here.
Micro SD Card Not Saving
Incompatible Micro SD card.
Micro SD Card not formatted
If the inserted Micro SD card has been used in another electronic device the camera may fail to recognize the Micro SD card. If this happens, format the Micro SD card with a computer and then try again. To format an SD card follow this guide.
Note that some Micro SD cards out of the box may not automatically work with the device. If this is the case, format the device with a computer and try again. For further assistance changing, checking, or replacing the Micro SD card refer to the repair guide to replace the SD card here.
Camera quality is grainy
The video quality produced by the camera will not record or is impaired.
Camera Lens is Dirty
If the lens of the camera is dirty, use a clean cloth and a light cleaning solution. Put on the cloth a light amount of cleaning solution and gently use the cloth to rub off any impurities on the lens in circular motions. Let the solution dry, turn on the camera on and begin recording again.
Whitewashed image
If the image quality looks white or washed out, the cause may be a whitewash. Whitewash can occur when bright light is directed towards the camera lens, obscuring the view. Check any surrounding lighting and move your cameras accordingly, or dim the lighting around it.
Camera is overheated
Power of the camera. Once fully powered off, secure the camera in a room-temperature space for at least 20 minutes. Once the camera is cooled down, power the camera back on and resume recording.
Camera Lens is Broken
Ensure that the camera is clean and is working in nominal conditions. If it is not any of these issues, you can determine that the camera lens is broken. Refer to the Swann Wi-Fi Indoor Security Camera repair guide to replace the camera lens here.
Ekip
Western Carolina University, Team S1-G4, Virtue Fall 2019 Western Carolina University, Team S1-G4, Virtue Fall 2019 üyesi
WCU-VIRTUE-F19S1G4
4 Üyeler
12 adet Kılavuz yazıldı
35 Yorum
(some of the device information is out of date) my camera wont connect to the new app. HELP
jay dan - Yanıt
We have a 1080p Pan and tilt camera at home and at work. They are on separate Wi-Fi networks. Last week our work camera was flashing red light. We couldn't get it to connect to the Wi-Fi. We reset the router and reset the camera and still couldn't get it to work. We ended up having to cable it to get it to work on the network. Today our home camera has done the same thing. It was flashing red and it will not connect to the Wi-Fi. Can someone please let us know if there is an update that we need to do or if there is something else that we can do to make them work on the Wi-Fi again. Thank you.
rachael_butcher - Yanıt
Moved home …app rejecting request to pair !
David Whitton - Yanıt
new swann cloud pan and tilt won’t register, after acknowledgment just spins not completing.
ddmack39 - Yanıt
Wire free camera won't connect to internet at all
battty6 - Yanıt
Won't connect to wifi since i’ve moved and changed wifi. Any help?
shannon1smith@outlook.com - Yanıt
I have changed to plusnet. Stopped sending email to my phone. Don't know how to sort this.
chris_few - Yanıt
My phone says there's a internal server problem. It was working fine last night and I just bought it yesterday. How do I fix the problem
Kevinlee Vandale - Yanıt
Mine worked fine last night just bought it yesterday this morning was off said it was offline all day so I decided to remove it from my phone and then try to repair it but now my phone cannot connect to it I've tried resetting it multiple times unplugging it and a purplish light just continues to stay on anybody else had this problem
Thomas Spencer - Yanıt
Won't let me log in
Kenneth Bigsby - Yanıt
Swann Security won't let me log in
Kenneth Bigsby - Yanıt
Forgotten password and email
bedfordjoee - Yanıt
Getting the following warning on my swan Securiry app. It was working two days ago now it asks me to login and gives the following warning. Login failed
We apologize, but Swann
Security was unable to fulfill
your request. Swann
Security was unable to
communicate with the
cloud service. Please
check your network
connection and try again.
eworc52 - Yanıt
Changed WIFI password Swann Security says it wont accept the credentials even when camera is connected directly to router
non - Yanıt
Hi there,
My camera continually disconnects from the wifi and we can the no signal indicator when we load the app.
We are constantly having to restart our modem just to get it to reconnect and it's basically unusable as it's constantly needing to be restarted.
Our camera setup outside is only 3 metres away from our wireless modem and only has glass to pass through.
Can you possibly help please?
William Woods - Yanıt
The time keeps changing. How do I make that stop?
Dwight - Yanıt
Just upgraded wifi and have a strong wifi but grrr two camers are not wonting to work have tryed all your tips help
linmic2 - Yanıt
How does this site work? I’ve got the same problem as many of the previous posters, my Swann Security Tracker camera keeps disconnecting from the home wifi and now it simply refuses to connect. Everyone seems to be asking the question but no one is providing the answers? Or am I missing something here?
Mike Best - Yanıt
My homesafe app.is telling me that live view is turned off how do I turn it on
jason wright - Yanıt
We have installed a booster WiFi system and it has a different password , how do I change the password to connect my dvr , I have scanned the qr code but it will not connect to the WiFi, also all my cameras are wired .
gary Teanby - Yanıt
have 4580V system wired cameras, half the cameras went out , just says video loss
Jim Ewton - Yanıt
Changed wifi provider now it won't connect. Help please
chris_few - Yanıt
Bewildering swann ,very time consuming.
susan humphreys - Yanıt
I need to talk to someone,I have had 2 security systems fail just says video loss,can someone please help
dianne walker - Yanıt
Swann sucks!
fortunefiver - Yanıt
Had 2 indoor security cameras - never been able to connect - absolute rubbish.
Simon - Yanıt
I bought Swann true detect wireless cameras but I cannot pair them to my iphone. It says No internet connection. In pairing mode it pairs half way then says cannot connect. So frustrating
Dary Edwards - Yanıt
Bought it on Sunday, worked sunday & monday, we had a black out monday night, now the camera won't connect to the wifi. Nothing wrong with the internet or router as I work from home and it works every day. camera sits on the same cupboard as the router. pressed the reset button multiple times, tried pairing multiple times, just won't connect. Displays Device Status OFF, when reconnect is requested, it displays connecting for minutes, then the app closes.
Heather May - Yanıt
Just phoned the Swann help desk. the first time the CSO claimed he could not hear me. The 2nd and 3rd time I phoned it went direct to the call back system.
Heather May - Yanıt
Wire free camera won’t work over wifi even when it does connect, it freezes. Wasted hours getting it to connect and then upgrading firmware. Useless.
davidtyler258 - Yanıt
What is the password for swan indoor camera as I don’t have any password for this camera
Tony - Yanıt
Hard disk stopped working, how to fix it?Connected an external drive and it worked for but later on stopped working after few hours.
Lalan Bechayda - Yanıt
I have a Swann xtreem camera and I'm very unhappy with this purchase. The software absolutely sucks, for example when the camera sends an alert to my phone the link only shows a still frame and there is no time stamp that makes it useless. This mo I left my house and the camera saw me perfectly but when I returned 45mins later there was no alert or recording.
I think the camera is probably OK it's just the software
DaveAllan - Yanıt
Wireless security cam will not connect to the wifi. It has worked before. I have tried to connect it at least 20 times.
Tony Wood - Yanıt
My detection settings keep changing on their own?
Christopher L Dillenburg - Yanıt