iPod 3rd Generation Troubleshooting
The 3rd Generation iPod has four touch buttons above the touch wheel. Troubleshooting and replacing parts is fairly straightforward.
No matter what you do, you can't get your iPod to turn on.
Before delving into the guts of your iPod, check to make sure the hold switch isn't activated. If the hold switch is on, the iPod will ignore any input on the touch wheel or buttons and refuse to do anything. If your iPod's problem isn't so easily solved, read on.
If your iPod won't turn on, especially if it has not been used recently, you may simply have a drained battery. Plug your iPod into your computer or AC adapter and see if anything happens. Ideally your iPod will recognize it has been connected to a power source and charge its battery. If it will no longer charge, it must be replaced with a new battery.
It is possible that it appears nothing is happening because the display is bad. If you hold the iPod up to your ear you should be able to hear the hard drive spinning. If the iPod sounds like it is working properly but nothing is visible, it is possible the display is bad and must be replaced.
Your iPod turns on and appears to work, but when you plug in headphones or speakers, the audio doesn't play properly.
It's unlikely your headphones or speakers are bad, but it's worthwhile to eliminate these as the source of your problem at the beginning. Try your iPod with another set of headphones or speakers just to make sure that the problem is with the iPod.
The iPod displays an image of a sad iPod when turned on.
Sometimes, a reset and restore will fix a sad iPod. Connect your iPod to your computer and use iTunes to restore the iPod. Restoring the iPod will erase everything on it, so make sure everything on the iPod is stored elsewhere prior to restoring. Sometimes it may be necessary to restore the iPod several times before it works properly. If you are unable to restore your iPod using iTunes, you can hard reset your iPod. 3rd generation iPods can be hard reset by booting while holding the menu and play/pause buttons. This should result in a quick dark screen followed by the standard Apple boot graphic.
The iPod displays an image of a folder when turned on.
One of the best methods to diagnose a failing hard drive is to listen to the drive. If you put your iPod up to your ear, you should hear a smooth-sounding whirr of the hard drive spinning. Any loud clicking or grinding sounds may mean that your iPod's drive is failing. If you don't hear anything, the drive is not getting power or is very damaged and can't spin up. In this instance, replacing the hard drive cable first is a good idea. Then, if the problem persists, replace the hard drive. Browse our hard drives and check out our iPod ID page for compatible drives.
The iPod either boots to an Apple logo and freezes or continuously reboots.